Cc: My Admin - Helping to Build Your Small Business Team

Technology is a wonderful thing and allows us to communicate in ways that we never thought possible. Aside from being able to instantly share family photos from the last vacation trip, the birth of a baby or a grandchild’s graduation (I’m sure you could think of a thousand other events you can share on social media), technology has also allowed businesses of all sizes to operate in revolutionary ways.

No longer does an employee have to arrive at the office at 8:00, sit in a cubicle with only a computer terminal and a (gasp!) wired telephone to keep him or her company. Technology has freed the employee. And companies are able to find the right people for the job anywhere on the planet, so long as they have a cell phone and Internet connection. Technology has expanded the labor pool and given rise to a new economy: the Gig Economy.

Defined, the gig economy is a labor market characterized by the prevalence of short-term contracts or freelance work as opposed to permanent jobs.

Without realizing it, large companies have been tapping into gig economy workers for years for special projects, allowing them to find the perfect person or team for the job. But what if your small business could tap into those same resources, allowing you to increase your accounting or marketing department – or remove time-consuming tasks – without having to hire a single full-time employee? Owners Liz Goddard and Nicole Grinnell have developed Cc: My Admin, a revolutionary way to allow small businesses to take advantage of specialized service, by only requiring them to pay for the time that they actually use.

Small businesses are truly the backbone of our economy. In Georgia, 99.7% of all businesses are considered small business (employing less than 500 people). An even more amazing statistic is that 75.4% of businesses in Georgia have fewer than 10 employees. (You can learn more about Georgia’s Small Business Environment here.)

With so many companies with so few employees, business owners and their employees are often forced to be “Jacks of all Trades.” Tasks that the entrepreneur isn’t as interested in often fall by the wayside – eventually to be forgotten, which can be detrimental to the business.

“Cc: My Admin brings corporate America experience to a budget and flexibility that an entrepreneur needs. Services are flexible and on demand.” – Liz Goddard, Owner of Cc: My Admin

And Liz would know the importance of small business owners being flexible. She grew up in a family of serial entrepreneurs and the lessons she learned while growing up are helping to make Cc: My Admin more responsive to the ever-changing needs of today’s entrepreneurs.

Sure there are other concierge services out there, but according to Liz and Nicole, many of the small businesses subscribing to those services are overcharged as they have to commit, up front, to acquiring blocks of time. 

Cc: My Admin is different and gives small businesses the quality support they require without having to buy time up front.

Nicole Grinnell had a different experience from Liz, but extremely important to guiding the company. Living on the West Coast at the time, Nicole went from being an executive assistant to a stay-at-home mom. This gave her a new perspective on business services. “Cc: My Admin allows moms and retired executives to have the lifestyle that they want,” she says.

Founded in April 2017, Cc: My Admin has experienced tremendous growth. This quarter alone, revenue is up an astonishing 50% from services that include, but are not limited to:

• Bookkeeping
• social media management
• lead generation
• back office services
• administrative support
• accounts receivable
• customer service

Currently, Cc: My Admin has approximately 50 contractors providing services to small businesses. To ensure reliability, Cc: My Admin prefers to maintain a ratio of three companies per service provider. This also allows the client more personal attention. Potential service providers undergo a rigorous selections process to ensure that they are qualified through several interview rounds and simulation tests. The selections process also identifies strengths of the provider so they are matched-up with clients for optimum success. As a match is made, each client gets a customized organizational chart that includes everyone involved, with the small business in the lead position.

Cc: My Admin not only provides services to small businesses, but they utilize their services in the daily operation of their business. Any function that their clients use, Cc: My Admin uses as well, through the same network of providers. Not only do they talk the talk, but they walk the walk!

Liz, Nicole and the entire Cc: My Admin team prides itself on providing operational excellence to their clients. Their services allow businesses of any size to acquire an experienced team, help with cash flow (a top reason that many small businesses fail) and allow for the maximization of time without having to provide for time off, vacation time, benefits and more. Further, clients only pay for productive hours so they are not locked into prepaid blocks of time.

If you are looking to grow your small business team without having to hire a small army of specialists, check out Cc: My Admin online, Facebook, Instagram and LinkedIn.

Do you have a Small Business question? Let’s start the conversation! Contact Ryan Waldrep, Assistant Director for Entrepreneur and Small Business Development, at (404) 877-8406 or [email protected].  And be sure to follow us on Facebook and Twitter for the latest small business news and trends!